We want every session at Yogravel by Healing Zen to genuinely benefit you. If something prevents you from attending, here is how cancellations and refunds work.
1. Cancellation by You
- More than 24 hours before the session: Full refund, or the option to reschedule to another available slot at no extra cost.
- Between 12 and 24 hours before: 50% refund, or one free reschedule.
- Less than 12 hours before, or a no-show: The session is treated as completed and no refund is issued.
2. Cancellation by Us
If we have to cancel a session, we offer you either:
- A full refund of the amount paid, or
- A reschedule to the next available slot of the same type, at no extra charge.
3. Packages & Memberships
Class packages and monthly memberships are valid for the period stated at purchase. Unused classes don't roll over after the validity period and aren't refundable per-class. Medical exceptions are considered case-by-case with documentation.
4. Consultations & Healing Sessions
Online consultations and Pranic Healing sessions follow the same cancellation window as regular classes. Sessions cancelled after they have started cannot be refunded.
5. How to Request a Refund or Cancellation
- WhatsApp 9000961604 with your booking reference, or
- Email info@yogravel.com from the address you used for booking.
6. How Refunds Are Processed
Approved refunds go back to the original payment method via Razorpay:
- UPI / wallet refunds typically reflect within 2–3 working days.
- Card and net-banking refunds typically reflect within 5–7 working days.
7. Disputes
Please contact us first before raising a chargeback with your card issuer — most issues are resolved within a day or two.
8. Contact
Yogravel by Healing Zen
325 Guru Gobind Singh Avenue, Jalandhar, Punjab 144001, India
Email: info@yogravel.com
WhatsApp: 9000961604